Terms and Conditions

General

The following constitutes the terms of business between Trinity and the Client. Any variation must be agreed in writing.

Risk & Property

Goods are at the Clients risk where Trinity Glass arranges delivery, upon arrival at the destination.

Shipping

Minimum Freight Charges

North Island NZ $12.50
South Island NZ $9.50
Australia $16.35
All other Countries $37.85

If you would like a quote to ship a special order please don't hesitate to use the form on our "Contact" page.

All orders are packaged to protect the goods for transportation. Sundries etc are packaged in small boxes or courier bags. Hobby squares have to be packaged in larger boxes to allow for protective wrapping. Some smaller sheets can be packaged between protective boards for delivery.

All orders are insured and this is covered in the price of shipping.

Refunds & Returns

Damaged Goods
All freight and packaging charges include insurance cover to your door.

Any damaged goods must be reported within 48 hours of receiving your package.

Upon reporting damage a prepaid courier ticket will be forwarded to you for the return of the damaged goods, upon receiving damaged goods, replacement order will be sent to you as soon as possible at no extra cost to you.

Returns
Incorrect goods sent on our part must be reported to Trinity Glass within 48 hours of receiving goods. Upon reporting incorrect goods being sent a prepaid courier ticket will be sent to you for the return of goods, upon Trinity Glass receiving incorrect goods, a replacement order will be sent to you as soon as possible at no extra cost to you.

If you change your mind in regards to any product or you have incorrectly ordered, you may at your cost send the goods back for replacement at equal or greater value, upon receiving the goods in satisfactory condition, Trinity Glass will calculate the difference and resend correct items and freight cost incurred will be at your expense.

We have a no cash back refund policy for goods incorrectly ordered.

Disclaimer: While we make every effort to ensure the accuracy of prices and products available on this website. There may be events beyond our control which dictate a change in price or a product becoming unavailable.

We will always notify you of any change from listed price or product unavailability before processing your order and making any charge to your credit card.

Cancellation Policy for Classes

In the event that the class you have chosen is full or Trinity Glass decides to cancel a scheduled course and an alternative course date is not suitable then the student can either transfer course fee to a store credit or receive a full refund of course fee.

If student agrees to an alternative date and is rebooked to new course date then decides to cancel or claim unsuitably, no refund is payable on course fee but can choose to transfer booking to an alternative date by which forfeiting non-refundable deposit.